Refund Policy

Returns are only available for defective or incorrectly filled orders.

1.  If you find that your order is not what you ordered or is defective, please contact Blinds DIY immediately (within three working days of delivery receipt).  We will require photos of the items that you can email to us for verification. Please email

2  We will endeavour to rectify the situation immediately upon verification of the particular case. 

3  Upon verification of an incorrectly filled order, we will arrange for the immediate shipment/return of required items at no cost to the customer. Standard production times may apply for for replacement orders on custom made products.

4. If you choose not to accept a replacement product, we will endeavour to refund your money with 5 working days from return of defective product or incorrectly filled order.

Returns Not Accepted:

We don't accept returns because a buyer has changed their mind or has chosen the wrong item.